We can help you lower your cost to serve while allowing you to focus on your core business.

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Industry Leading Software Solutions

Innovation

At Utility Software Services, we provide cutting edge technology embracing automation to give your utility retailer the flexibility for rapidly changing commercial and regulatory environments. Our solutions are customer-centric and are designed to provide speed to market and enhance revenue.

Transformation

Our solutions are specifically designed for the operations of utility retailers, providing you with the platform to digitise your utility and move it to cloud-based hosting. This transformation will help to develop comprehensive self-service options; improving customer engagement through the provision of relevant, accurate and near-time data to stakeholders and customers anytime, anywhere.

Efficiency

Our suite of technologies is designed for your needs to ease the running of operations. They are developed to improve your retailer’s efficiency internally thanks to revenue assurance and network reconciliation capabilities; providing a cost-effective tool to meet governance and regulatory compliance.

Services

Business Process Outsourcing

Business Process Outsourcing

Utility Software Services can offer back of house and front of house solutions that is scaled to fit your needs. This means we can support you regardless of whether you have one customer or tens of thousands. We completely run the front and back office functions of your business, minimising the need for training and office space and only pay for the resources if and when you need them.

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Strategic Advisory

A common problem amongst energy retailers is they don't know how to take advantage of the wealth of data they have available. Not only can we consolidate and validate your data, we can help you use your data and provide you with insights required to lower your cost to acquire and reduce your churn.

Learn more Energy Consulting

Energy Consulting

Proven solutions and insights from the world’s brightest minds in the energy retail industry. Identify and quantify improvement opportunities, reduce regulatory risk exposure, and optimise performance.
From the front end to the back end, know what technology systems will take your performance and scale to the next level.

Learn more Transformation Services

Transformation Services

Our consultants have a wealth of Transformation experience assisting energy retailers achieve their business objectives. Our consultants understand the importance of achieving outcomes through persistence and continually leveraging available information to identify better ways of doing things.

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Services

Become an industry-leader in a highly competitive market. Utilise technologies that provide comprehensive analysis, reporting, and communication capabilities that are the best choice for achieving your unique business goals.

Equip your utility with the edge it needs to thrive Your one-stop shop for innovative, cost-effective, customisable utility software solutions.

Why choose us

We are energy experts

We are a team of energy specialists who understand how to operate in the industry and navigate regulatory changes. We assist you to recognise what the changes are and how to best develop a strategy to navigate these changes. We are here to help you identify you cost to serve and provide support to reduce overheads, streamline operational functions and implement appropriate pricing models to best attract your ideal customers.

We’re there every step of the way

We are known for our ability to leverage our knowledge and expertise, mentoring, coaching and delivering for our clients’ needs. Our process management solutions allow companies to focus on their core business, while we take care of the rest.

Before we enlisted the help of Utility Software Services, we were experiencing high operating costs and staff turnover. USS has made a significant impact on our company and has enabled us to be more competitive in the industry than we could have hoped for.

The Utility Software Services bureau model enabled us to focus on the core operations of our business, resulting in our company to grow well beyond our initial forecasts.

Without the intervention of Utility Software Services, there was a strong chance that we might not have been able to operate without interruption in the market place. Ultimately, employing USS’ assistance was a huge success.

Without the assistance of Utility Software Services, we would not have been able to profitably operate in the market place or achieve sustainable growth and business success.