How to restructure your late fee structure for happier customers

The Australian Government has announced a plan to reduce energy prices for consumers, by submitting a policy change proposal to the Australian Energy Market Commission (AEMC).

These new proposed changes will force energy providers to modify their policies on discounts for those consumers that pay “on time” or use a certain payment method, to support Australians with the financial strain that increasing energy prices have generated. As stated by the Energy Minister Angus Taylor, “This rule change will not only reduce confusion for families and small businesses but also enable them to make more empowered and informed decisions about their energy plan.” Read More