Delivering High-Quality Solutions to Every Client

Delivering High-Quality Solutions to Every Client

We are a team of energy specialists that understand how to operate in the industry and navigate through regulatory changes. We provide a suite of services and solutions that are designed to be customer-centric and deliver high-quality outcomes to energy retailers. Our solutions allow our clients to focus on the very core of their business, allowing them to operate more efficiently and improve customer experience. Our consultants are there every step of the way, guiding energy retailers through the end-to-end process of becoming a streamlined and efficient operation.

We deliver programs that take your business to the next level and help you compete, where it is hard to differentiate and create a unique value proposition. Our solutions are some of the best in the energy industry, allowing you to retain customers, reduce churn, be efficient and stay competitive.

With Utility Software Services, you are in good hands. Our expert team of energy and IT professionals deliver high-quality, robust technological solutions designed for energy retailers. They have developed their skills through years of complex, challenging management projects within the energy industry.

To learn more about how Utility Software Services can help your business reach new heights, contact our team today.


Energy and Electricity Industry

Over the past decade, the energy industry has seen considerable change, becoming far more regulated and complex with the emphasis on compliance. Despite deregulation since the 1990’s, and static consumers pools there is still significant competition between competitors and incumbents trying to differentiate themselves in the market.

Utility Software Services guides businesses through the end-to-end processes of operating as an energy retailer, no matter what stage of growth they are in. Our energy specialists are there every step of the way, providing top-of-the-line advisory services and solutions, to ensure your business is operating at peak performance.

Utility Software Services offers business process management solutions for front and back office at a significantly lower cost, making it more cost effective than an in-house team*. (*based on publicly available information).
To learn more about what Utility Software Services can do for you, contact our team today.

Meet our Management Team

Daniel Pludek

Daniel Pludek Managing Director

Daniel is a results oriented transformation specialist with over 19 years’ experience analysing a variety of organisations ranging from banking to energy. These foundations have provided Daniel with a comprehensive understanding of energy retailers and the challenges they face at any stage of their growth into a competitive energy provider. Together with the team at USS, Daniel delivers industry leading solutions to exceed client expectations at a cost below industry average, on time and on budget.

Daniel has assisted numerous organisations in improving the efficiency of their practises, ultimately adding value to their operations and bottom line. He has a wealth of experience in implementing strategies to drive innovation, efficiency, growth and true change in energy business operations and IT. He has an absolute commitment to delivering the best outcome for his customers and shareholders.

USS is a disruptor in the energy industry that has a proven record for providing real outcomes for energy retailers. Their services and solutions offer clients of all sizes the ability to focus on their core business and enables them to meet their strategic goals by removing complexity and cost.

In addition to running USS, Daniel provides expertise in:

  • Transformation & consulting
  • Benefit tracking and realisation
  • Outsourcing, managed services and vendor management
  • Strategic partnering
  • Executive stakeholder management
  • Strong commercial acumen including P&L accountability
  • Enterprise risk and compliance
  • Governance and reporting
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Joshua Cullen

Joshua Cullen General Manager of Client Operations

Joshua Cullen is a highly experienced energy professional and has over 15 years’ experience in many different areas of the energy industry, experienced in project management, analytics and data management. Joshua also has a background in compliance having been the head of billing and operations for two major retailers. He is also experienced in the distribution and wholesale areas of the industry.

Joshua is the General Manager of Customer Operations at Utility Software Services, and has been instrumental in his support of USS’ growing business around the provision of key billing CIS/CRM systems, while overseeing its day to day operations and long term strategic vision.

USS is an independent consultant that provides operations and management consulting for energy retailers. They additionally offer clients an IT advisory service that encompasses existing IT infrastructure of new technologies is aimed at improving efficiencies to accelerate performance and drive growth.

Joshua provides expertise in:

  • Business strategy and operations management
  • Business analytics and reporting
  • SaaS
  • Automation
  • SDLC
  • Emerging technology
  • Financial modelling and strategic planning
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Kevin Sharkie

Kevin Sharkie General Manager of Client Success

Kevin has forty eight years’ experience, encompassing positions in industries such as utilities, call centres, telecommunications and professional services. His greatest asset is his ability to deliver projects on time, on budget, by offering total project control under the strictest quality assurance and unprecedented auditable requirements.

Kevin is the General Manager of Customer Success of Utility Software services and provides clients with strategic and tactical business planning services to guide them through the end-to-end process to become competitive utility companies. Kevin has an ongoing devotion to the training of younger professionals, utilising over 45 years’ experience as a contracting manager, advisor and leader across many diverse companies to help build their skillset to develop their career and successfully fulfil the needs of clients.

USS is an independent consultant that provides operations and management consulting for energy retailers. They additionally offer clients an IT advisory service that encompasses existing IT infrastructure of new technologies is aimed at improving efficiencies to accelerate performance and drive growth.

Kevin provides expertise in:

  • Information systems development management
  • Project management and directorship
  • Strategic and tactical business planning
  • Capacity planning
  • General ITS management
  • Mergers and acquisition management business consolidation
  • Call centre design and facilitation
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Utility Software Services’ consultants, engineers, and business analysts are actively involved in the success of their clients.

Utility Software Services’ consultants, engineers, and business analysts are actively involved in the success of their clients.

As a result, our business model is devised around how to maximise opportunities for our customers. Our team is committed to excellence, with a strong ethos on being innovative, customer centric and reliable.

We foster a culture that is client focused, ensuring that we are honest and open with our clients, upholding to an exemplary level of integrity.

We foster a culture that is client focused, ensuring that we are honest and open with our clients, upholding to an exemplary level of integrity.

Our team is fully invested in our clients and one of our key values is to develop strong, long-lasting relationships with them. We promise to provide a transparent service and we are proud that all of our team prioritises doing things the right way and always remaining accountable to our clients.

Careers

Being a part of our team will expose you to some of the most qualified and respected consultants in the industry, who will help you build your skillset and career.

Joining the Utility Software Services team will expose you to some of the most qualified and respected consultants in the industry. We endeavour to help all of our employees further develop their skillset and build their careers. Our team nurtures a culture that encourages an investment in our clients, helping to build them into the best version of themselves they can be. Joining USS means being part of a team that is committed to excellence, with a strong ethos. We pride ourselves on our high level of integrity and transparency within our workplace and towards our clients. We offer an extremely flexible work environment with fantastic opportunities to develop your career to greater heights.

We are always looking for top quality technical staff for a range of positions including:
> Developers with Java, Angular and MySQL experience in a Customer Relationship Manager / Customer Information System environment
> Architects with AWS, DevOps, CI/CD, SaaS & IaaS experience in an Agile environment
> Business Analysts with energy consulting experience

We look for experienced testers, sales and billing experts. These roles include:
Billing experts – Testers – Sales staff – Project Managers – Product Managers

Please complete the form below and upload your CV, we look forward to hearing from you.

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