Delivering High-Quality Solutions to Every Client

Delivering High-Quality Solutions to Every Client

We are a team of energy specialists that understand how to operate in the industry and navigate through regulatory changes. We provide a suite of services and solutions that are designed to be customer-centric and deliver high-quality outcomes to energy retailers. Our solutions allow our clients to focus on the very core of their business, allowing them to operate more efficiently and improve customer experience. Our consultants are there every step of the way, guiding energy retailers through the end-to-end process of becoming a streamlined and efficient operation.

We deliver programs that take your business to the next level and help you compete, where it is hard to differentiate and create a unique value proposition. Our solutions are some of the best in the energy industry, allowing you to retain customers, reduce churn, be efficient and stay competitive.

With Utility Software Services, you are in good hands. Our expert team of energy and IT professionals deliver high-quality, robust technological solutions designed for energy retailers. They have developed their skills through years of complex, challenging management projects within the energy industry.

To learn more about how Utility Software Services can help your business reach new heights, contact our team today.

Energy and Electricity Industry

Over the past decade, the energy industry has seen considerable change, becoming far more regulated and complex with the emphasis on compliance. Despite deregulation since the 1990’s, and static consumers pools there is still significant competition between competitors and incumbents trying to differentiate themselves in the market.

Utility Software Services guides businesses through the end-to-end processes of operating as an energy retailer, no matter what stage of growth they are in. Our energy specialists are there every step of the way, providing top-of-the-line advisory services and solutions, to ensure your business is operating at peak performance.

Utility Software Services offers business process management solutions for front and back office at a significantly lower cost, making it more cost effective than an in-house team*. (*based on publicly available information).
To learn more about what Utility Software Services can do for you, contact our team today.

Meet our Management Team

Daniel Pludek

Daniel Pludek Managing Director

Daniel is a results oriented transformation specialist with over 19 years’ experience analysing a variety of organisations ranging from banking to energy. These foundations have provided Daniel with a comprehensive understanding of energy retailers and the challenges they face at any stage of their growth into a competitive energy provider. Together with the team at USS, Daniel delivers industry leading solutions to exceed client expectations at a cost below industry average, on time and on budget.

Daniel has assisted numerous organisations in improving the efficiency of their practises, ultimately adding value to their operations and bottom line. He has a wealth of experience in implementing strategies to drive innovation, efficiency, growth and true change in energy business operations and IT. He has an absolute commitment to delivering the best outcome for his customers and shareholders.

USS is a disruptor in the energy industry that has a proven record for providing real outcomes for energy retailers. Their services and solutions offer clients of all sizes the ability to focus on their core business and enables them to meet their strategic goals by removing complexity and cost.

In addition to running USS, Daniel provides expertise in:

  • Transformation & consulting
  • Benefit tracking and realisation
  • Outsourcing, managed services and vendor management
  • Strategic partnering
  • Executive stakeholder management
  • Strong commercial acumen including P&L accountability
  • Enterprise risk and compliance
  • Governance and reporting
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Leo Chen

Leo Chen Manager of Program Management and Consulting Services

Leo has over 15 years’ experience working across the technology and digital sectors, working within senior management positions in software companies, as well as consulting roles and project management roles. He is experienced in understanding the operations of both top-tier global organisations and smaller companies with strong start-up cultures.

Leo has assisted numerous organisations in improving the efficiency of their digital practises. He has a wealth of experience working alongside senior stakeholders to ultimately add value to their digital processes and business operations. Leo has a strong drive to ensure customers and shareholders are delivered with the best outcome for their organisation.

He has an in-depth understanding and hands-on experience in the major software frameworks and operational models. Leo’s roles working with the software have included:

  • Design thinking
  • Theories of constraints
  • Continuous integration of software
  • Continuous improvement of software and process

Leo provides expertise in:

  • Transformation & consulting
  • Stakeholder/Customer engagement
  • Project management
  • Product development
  • Product management and delivery
  • Client Deployment/Implementation

Software engineering operations

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Danny Milsom

Danny Milsom Sales Director

Danny is a results-oriented, accomplished and pragmatic Business Development Leader focused on strategic, new business and account management in complex customer environments. He has an exemplary track record, with over twenty years of experience building and managing prospect pipelines to optimise revenue margin and business growth. Danny has worked in a diverse range of industries which includes IT, utilities, logistics and financial professional services.

Danny has consistently demonstrated an ability to develop and implement enterprise and territory sales strategies that exceed the targets as well as against industry leading competition. His performance and achievements have been consistently recognised through awards for sales performance, customer satisfaction and deal innovation.

Danny’s expertise includes:

  • Sales strategy development and management
  • Strategic pursuits
  • Enterprise IT Outsourcing
  • Sales team leadership
  • Professional and consulting services
  • SAAS
  • Emerging technology
  • Software solution design
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Melanie Donelson

Melanie Donelson Strategic Delivery Manager

Melanie is a highly accomplished Strategic Delivery Manager at Utility Software Services. With a decade’s worth of experience in the utilities sector, Melanie has developed expert skills in business process improvement, business analysis, business process mapping, change management and strategic leadership.

As a customer experience focused innovator, Melanie has a proven track record in exceeding performance targets as an individual and through teams. A people focused leader who manages people as individuals and drives them to succeed, utilising their strengths.

She has an in-depth understanding and hands-on experience in the energy industry performing roles that include:

  • Delivery optimisation
  • Delivery Services and Projects
  • Operations Improvement
  • Customer relations and escalations

Melanie provides expertise in:

  • Business process improvement
  • Business analysis
  • Business process mapping
  • Change management
  • Strategic leadership
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Patricia Kondoutsikos

Patricia Kondoutsikos Program Manager

Patricia is a highly experienced energy and leadership professional with nearly 10 years’ experience across numerous areas of the energy industry – including relationship and stakeholder management, business optimisation and data analytics.

As Program Manager at Utility Software Services, Patricia works with clients to deliver project outcomes. From requirement gathering through to delivery, she manages the project life cycle, mitigates risk, and provides guidance and strategic direction.

Patricia provides expertise in:

  • Industry best practice and compliance
  • Change management
  • Project management
  • Relationship and stakeholder management
  • Business strategy and operations management
  • Business optimisation
  • Data analytics and reporting
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Utility Software Services’ consultants, engineers, and business analysts are actively involved in the success of their clients.

Utility Software Services’ consultants, engineers, and business analysts are actively involved in the success of their clients.

As a result, our business model is devised around how to maximise opportunities for our customers. Our team is committed to excellence, with a strong ethos on being innovative, customer centric and reliable.

We foster a culture that is client focused, ensuring that we are honest and open with our clients, upholding to an exemplary level of integrity.

We foster a culture that is client focused, ensuring that we are honest and open with our clients, upholding to an exemplary level of integrity.

Our team is fully invested in our clients and one of our key values is to develop strong, long-lasting relationships with them. We promise to provide a transparent service and we are proud that all of our team prioritises doing things the right way and always remaining accountable to our clients.


Being a part of our team will expose you to some of the most qualified and respected consultants in the industry, who will help you build your skillset and career.

Joining the Utility Software Services team will expose you to some of the most qualified and respected consultants in the industry. We endeavour to help all of our employees further develop their skillset and build their careers. Our team nurtures a culture that encourages an investment in our clients, helping to build them into the best version of themselves they can be. Joining USS means being part of a team that is committed to excellence, with a strong ethos. We pride ourselves on our high level of integrity and transparency within our workplace and towards our clients. We offer an extremely flexible work environment with fantastic opportunities to develop your career to greater heights.

We are always looking for top quality technical staff for a range of positions including:
> Developers with Java, Angular and MySQL experience in a Customer Relationship Manager / Customer Information System environment
> Architects with AWS, DevOps, CI/CD, SaaS & IaaS experience in an Agile environment
> Business Analysts with energy consulting experience

We look for experienced testers, sales and billing experts. These roles include:
Billing experts – Testers – Sales staff – Project Managers – Product Managers

Please complete the form below and upload your CV, we look forward to hearing from you.

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