What does the future look like for utilities?

The intense competition in the utility industry is placing great pressure on firms to improve their processes and technologies. By doing so, firms are able to reduce costs, deliver personalised services and offer self-service solutions. In turn these internal innovations are ensuring customer experiences are enhanced and ultimately satisfying.    Read More

Tricks to reduce churn and retain your customers

For utility providers, the churn rate is a central metric which defines overall business performance and revenue. Customer churn occurs when customers discontinue business with a company or brand and switch to a competitor or adopt an in-house alternative. Read More

How will the Renewable Energy Target legislation affect energy retailers?

The Renewable Energy Target (RET) is a Federal Government policy which requires that 20 per cent of Australia’s electricity will be produced from renewable energy sources by 2020. To meet this objective, the Government has set annual targets for electricity retailers and wholesale buyers. Compliance is demonstrated by surrendering renewable energy certificates (REC’s), where one REC is equivalent to one additional megawatt-hour (MWh) of electricity generated of general energy sources. Failure to surrender adequate REC’s to the Clean Energy Regulator results in a shortage charge of $65 per MWh. Read More