Implementation Services

Is your Energy business looking for strategies to increase productivity and improve processes?

Our Implementation Services include reviews of current applications and processes and compliance audits.

We scale to fit your needs which means we can support you regardless of whether you are a start-up or an established energy provider. Choosing our Business Process Management services will allow you to pick the brains of experts who have decades of combined experience in the utility and energy industry.

We provide a detailed review of your existing applications, database(s) and processes.
We investigate productivity enhancements and process improvement.
Compliance audit and uplift.
Implementation planning and execution.
Integration to applications such as CRM and Accounting packages.
Data migrations including review and clean up (e.g. unbilled accounts).

For more information about the Implementation services at Utility Software Services, please contact us.

Front of House Services

We offer Inbound Call Centre Services (Customer Activations and Billing Enquiries) for Embedded Network Providers.

Utility Software Services will be responsible for the day-to-day receipt and management of all inbound enquiries and complaints via phone and email, including but not limited to managing processes relating to:

Billing queries
Payment enquiries
Credit and Collections
Complaints
Issue escalation
Feedback

USS assists energy retailers with ongoing system and business process improvement works and key industry projects.

To find out more about how USS can create capacity within your energy business, please contact us.

Back of House Services

Our Back of House Services include:

Customer Activations and Transfers
Meter Data Management
End to end Billing
Network and Billing Assurance
Payments Processing
Service Orders
Reporting
Manage B2B Transactions
Task and Exception Management
SME energy industry advice

We help our clients improve their reporting and billing functions, resulting in improved customer satisfaction and retention.

Start now! For more information about how our Back of House services can help build your electricity business, please contact us.

Transformation Services

For any business, it is necessary for survival to adopt the latest in innovation technology. It is imperative to develop a robust platform for your business to interact with its customer base. Effective technology solutions are important factors in building relationships with customers, with simple to use portal and billing programs being a key factor in customer satisfaction and retention. The Utility Software Services IT team can create a customised technology strategy and operating model for your business to ensure you are up-to-date as an energy retailer, ultimately improving your bottom line. Our IT consultants have a wealth of knowledge regarding the end-to-end implementation; understanding the platforms appropriate for the energy industry. They provide services ranging from recommendations on the correct IT software, to how to properly utilise the technology to maximise your business’ output and customer satisfaction.

Our expert team can provide a wealth of knowledge in areas including: > Introducing new technology platforms > C&I billing > NEMNET connectivity > CRM and Sales tools What are you waiting for? Contact our specialists today to understand how we can help transform your energy business.