SaaS Solutions

Our professionals will work with you to configure our solutions to meet your specific needs. We are agile and our aim is to be your partner in innovation allowing you to maximise on market opportunities.

We provide a superior suite of solutions that any energy retailer can utilise to optimise their operations. All interfaces are user-friendly and provide a comprehensive range of functions to ensure your business is operating optimally.

For more information about how our Utility Software Services team can help support and grow your energy business, please contact us.

Customer Information & Central Billing System

Core is our flagship solution, it is a cloud based single source application architecture where all components of retail operations are housed within an easy to use platform. Core is an all-encompassing Customer Information System that manages your business’ billing and payment systems.

Core is your central contact centre where all data is hosted in one place, allowing you to correspond with your clients to effectively communicate the balance of their accounts; manage any financial regulatory changes or accruals. Core has been built by industry experts providing detailed insights and reporting; empowering staff in Sales, Call Centres and Finance as they can take advantage of smart meter technology and Mobile Device Management (MDM) capabilities.

Core provides:
> Billing and payments functionality
> Contact centre correspondence
> Credit and hardship
> Allocation and accruals
> Meter data management

To learn more about how our cloud based Billing and Customer Service Technology Solutions can help improve the performance and build your energy business, please contact us.

Customer Relationship Management System

A Customer Relationship Management System is pivotal to any business that is looking to manage and build a strong client base. Acquire is a specialised Customer Relationship Management solution that validates customer data. Acquire integrates directly into your billing system in a validated form, transferring accurate customer data from a third party expediting the acquisition process.

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Aquire has been specifically designed to provide a seamless transition from point of sale to invoicing facilitating the transfer of accurate information.

Our tailored sales pricing tool solution looks at the current bill, finds the right product to create the best marketing reports derived from daily analytics, and provides access to key marketing segments for future marketing campaigns.

Acquire also analyses customer usage to validate product selection, billing information and data validation control and accuracy mechanisms from the sales process to billing finalisation.

To learn more about how our Customer Relationship Management Solutions can help build your energy business, please contact us.

Online Customer Portal

All energy providers need a digital strategy to be able to compete in today’s market. Zone is your end to end customer portal to help your clients manage their accounts, providing them with the tools to know how their usage is being utilised, their billing history and account information. Zone will not only improve a customer’s experience, but it will also minimise contact centre waiting times and costs.

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Energy market consumers have significantly matured recently and the requirement to provide access to their data has become mandatory in order to truly compete. The Zone customer portal provides your clients access to their near time information and with its easy-to-use interface, provides energy businesses with a reduction on the volume and impact of inbound contact points.

Zone can convert any data you have available within your integrated systems to provide information to your customers, and be easily configured to provide a multitude of customer insights.

To learn more about how our Customer Portal Solutions can help your energy business compete in the market, please contact us.